Common queries answered
Frequently asked Questions
All lead times are approximate and can be found on each product page as estimated Dispatch time If you select an in-stock items i.e Dispatch 3-5 days, delivery will usually take from 7-14 days depending on the item and which country you are in.
We offer a 14-day returns period for all of Goods. If the Buyer is not happy with any Goods they can return the Goods for any reason. If you need to return then please contact is by email at [email protected] within 14 days of the date of received of the Goods by the Buyer.
Please note that any delivery charges that have been paid will not be refunded.
You can arrange to return the products back to our Warehouse to avoid deduction of refund. Goods must be returned in the original packaging with adequate insurance during the return journey and must be in the same condition as when they were dispatched by the Decomica. Goods to be returned in good condition. Within 7 days of their return to us, we will make an inspection as to the condition of the Goods. If the condition is acceptable then the Supplier must make arrangements to refund the Buyer within 7 days of the date of the Supplier’s inspection. Refunds will be made using the same method of payment that the Buyer used when purchasing the Goods
For changing shipping address, kindly email us at [email protected]
Our shipping partner company is DPD and you can easily track your parcel on their website http://dpd.ie/ by using the tracking no that we already send you via email.
Once your item is ready for delivery to your delivery address, you will be contacted the third party carrier of your choice to advise the days on which they will deliver to your area and to work out when delivery is most suitable. Please note for smaller items we use UPS / DHL for delivery solutions, for larger items we use a number of 1/2 man delivery services for UK and Europe.
Our customer support is second to none – users rave about how we don’t rest until every issue is solved to their satisfaction. For customer support queries kindly please email us at [email protected]
For shipping address correction queries kindly please email us at [email protected]
We always deliver! We deliver to most European countries, please fill in your delivery address on check out to determine the cost, if you have any other questions please contact us via Live Chat, Telephone or Email our fab staff are always happy to answer any questions if you can not find the answer here.
It depends on the size of your order, may be in one box or two.